We are pleased to announce that we are now offering online counselling.
We have already successfully facilitated online counselling to our clients who have moved for their post-secondary education. It's our hope that online services will help with teens that are struggling to leave the home or are too far away from our Bloor West Village location.
Clients will need access to a private location to do the session in, a working computer and a strong internet connection. Ear buds, headphones or a headset with a microphone are recommended
Some things to know about online counselling for teens..
For our online video sessions, we are using a program called Physitrack. It is HIPAA, PHIPA, and PIPEDA compliant. All that to say, it is safe and secure.
All fees will be processed in Canadian Funds. We will store your credit card information in Janeapp (our booking and charting software program) which is secure. The card will be charged at the end of the session.
Our policies for charging for late or missed sessions are the same for both in person and online clients. We ask for a minimum of 24 hours notice for cancelled sessions. Cancelled within the 24 hour window, it's 50% of the fee and missed altogether is 100% of the fee.
If you are outside of Ontario, we are happy to work with you. If for some reason you have a concern with us, you need to know that our governing laws, regulations and overseeing bodies are all in Ontario, Canada. As practitioners, we are accountable to either the College of Registered Psychotherapists of Ontario or the Ontario College of Social Workers and Social Service Workers.
We can't accept new clients online who are suicidal or a potential harm to themselves or others. If this comes up through the course of therapy, it is our policy to inform parents if their teen is suicidal, or a potential harm to themselves or others. In these cases, we will continue to work with your teen but you will also need to find your teen a local therapist or medical professional to help with the immediate risk and concern for your teen and their safety.